Return and Refund Policy

This Return and Refund Policy govern the conditions under which returns and refunds are accepted by Probo Textile. By making a purchase on our website, you agree to the terms outlined below.

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1. Return Eligibility

Customers may request a return within 7 days from the date of receipt of the product.

To qualify for a return, the following conditions must be met:

• The product must be unused, unaltered, and in the same condition as delivered.

• The product must be returned in its original packaging.

• A valid proof of purchase or order confirmation must be provided.

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2. Non-Returnable and Non-Refundable Items

The following items are not eligible for return or refund:

• Products damaged due to customer misuse, improper handling, or installation

• Customized or made-to-order wooden products

• Items without original packaging

• Products purchased during clearance sale or special promotions

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4. Refund Policy

Once the returned product is received and inspected, we will notify you of approval or rejection of your refund.

If approved:

• Refunds will be processed within 7–10 working days

• The refund amount will be credited to the original mode of payment

5. Replacement Policy

In case of damaged or incorrect products, customers may opt for:

• A replacement product (subject to availability), or

• A full refund

6. Shipping Charges

• Shipping charges are non-refundable unless the return is due to our error (wrong or damaged product).

7. Cancellation Policy

• Orders can only be cancelled before dispatch. Once shipped, cancellation requests will not be accepted.